The revolution of WebRTC is here to take your whole world of web perspectives into a new dimension, not by just reducing your operating costs but offering to customers and employees new ways to interact. Today organisations are keen enough in looking for avenues to increase productivity; improve customer satisfaction and increase sales, while accommodating the challenges of increased employee mobility, device and OS proliferation, applications moving to the Cloud, and BYOD.
Enterprises with maintenance as core forte might understand the cost implications if not managed. Sensible migration or adopting WebRTC as a strategic move would enhance device independence and lower support cost and time in a big way.
WebRTC ensures significant productivity gains through collaboration, instantaneous rerouting of communication traffic, with the ease of embedded communication capability of the existing business process (CEBP).
Added to these are a few more adorable features:
- Customer service tickets leverage skill-based routing algorithms to ensure the customer has the right representative based for his/her question, its complexity, and the value of the customer.
- During times of natural or other kinds of disasters, communication and collaboration applications can be instantly rerouted; real-time conferences can be set up with a touch of a finger. Communication is highly secure and hacking is eliminated.
- Service technicians can be rerouted real-time based on their workload and changing customer-priorities. Customer locations are mapped real-time. Service technicians can communicate with the dispatcher and the customer in parallel with a click of a mouse or device.
- Doctors being bio-metrically authenticated would be able to remotely approve prescriptions and procedures through a secure channel. They can also have a dialogue with the patient and transfer video feeds real-time.
One of the greatest boon of embracing WebRTC is that with the right architecture and migration plan there would be no reason for a complete fork-lift change of the existing communications infrastructure. Legacy phone systems can be included in a business WebRTC workflow and the communications cycle.
Today a study of technology-decision makers at large enterprise organisations revealed that 'Reducing the cost of IT' is ranked as both 'most important' and 'most challenging' technology priority. This priority is closely linked to 'implementing business process improvement' as a major factor both in importance and difficulty. With the changing trend and establishments organizations can now keep the options open for adaption of new capsules which could address the challenge and priority.
At Syndic, our consultants are available to respond to your queries and discuss a potential business synergy. info@syndicconsulting.com